Client Care
Frequently Asked Questions
Where operating details are not yet finalised, we say so plainly rather than guess.
FAQ
Shopping
Where does Opulant Envy ship?
The international online boutique is being prepared to welcome clients in the United States and internationally. Final shipping destinations will be published when the boutique opens. All prices remain in USD.
Which currencies are accepted?
Opulant Envy accepts USD only, for every country. You may select your country for shipping and enquiries; prices do not change currency. Prices, taxes, duties and shipping will be displayed transparently in USD before payment.
How can I track my order?
Order confirmation and shipment tracking will be provided by email once the boutique opens. Tracking is not available yet as orders are not being accepted.
Are duties and taxes included?
No. Duties and import taxes are not represented as included. Where applicable, customs duties, import taxes and handling fees may be charged by the destination country and may be payable by the recipient.
What is the return or exchange policy?
A full return and exchange policy is in preparation and will be published before the boutique opens. Please see our draft Return and Exchange Policy page.
Can beauty products or lashes be returned?
For hygiene and safety reasons, certain beauty items, lashes and aftercare products may be final sale. The confirmed list of non-returnable categories will be published at launch.
How do preorders work?
Preorders will only be offered where clearly identified as a preorder, with the expected dispatch window stated on the product page. Preorders are not currently available.
How do I use a gift card?
Gift cards are coming soon. Redemption steps, applicable purchases and validity terms will be published in our Gift Card Terms before gift cards go on sale.
How do I select the correct size?
A detailed size guide with measurements for dresses, jumpsuits, sets and occasion wear will be published with the online boutique. Our team will also assist with sizing questions on request.
FAQ
Beauty Services
How do I prepare for my lash appointment?
Written preparation instructions will be provided with every confirmed appointment once the Beauty Bar opens. General guidance will accompany each service listing on the Beauty Bar page.
How long do lash extensions last?
Extensions follow your natural lash growth cycle, so longevity varies by individual. Your lash artist will give you a personalised expectation at your consultation. We do not guarantee a specific duration.
How often should I schedule a fill?
Fill frequency depends on your natural lash cycle, chosen set and aftercare routine. Your artist will recommend a maintenance schedule at your appointment.
What should I do if I have sensitive eyes or allergies?
Please disclose all sensitivities, allergies, eye or skin conditions and medications on your intake form and discuss them with a qualified beauty professional before any service. Opulant Envy does not provide medical advice.
What is the cancellation policy?
Coming soon. Notice periods, rescheduling and no-show terms will be published in our Cancellation and No-Show Policy before booking is activated.
Are deposits refundable?
Coming soon. Deposit amounts and refundability will be confirmed together with final pricing and published before booking opens.
Are walk-ins accepted?
Walk-in availability will be confirmed for the planned South Africa flagship once the location and team are finalised. A live walk-in status indicator is planned for the flagship page.
Can I book a group or bridal appointment?
Group and bridal appointments may be requested now through the Experiences page. Our team will confirm availability, inclusions and any deposit once details are finalised.
Will mobile or hotel services be available?
Hotel and mobile beauty services are planned. Availability will depend on location and licensing, and enquiries can be submitted through the Book page.
FAQ
South Africa Flagship
Where will the flagship be located?
Coming soon. The city and address have not been announced. You may indicate your preferred South African city or area on the flagship interest form.
When will it open?
Coming soon. No opening date has been confirmed. Waitlist members will be notified first.
How can I join the waitlist?
Complete the grand-opening waitlist form on the South Africa Flagship page and select the updates you would like to receive.
Will walk-ins be accepted?
Coming soon. Walk-in availability will be confirmed once the flagship location, team and hours are finalised.
How do I apply for employment?
Submit the employment-interest form on the South Africa Flagship page, or use the Careers category on the Contact page.
How can vendors or partners contact Opulant Envy?
Use the vendor-interest or partnership-interest forms on the South Africa Flagship page, or the corresponding Contact page categories.
FAQ
Memberships
When will memberships launch?
Coming soon. You may join the membership interest list now; no payment is collected.
What benefits will members receive?
Three tiers are planned — The Envy Essential, The Opulant Society and Opulant Privé. Indicative benefits are listed on the Memberships page and will be confirmed before enrolment opens.
Will memberships renew automatically?
Coming soon. Billing intervals and renewal conditions will be published in our Membership Terms before enrolment opens.
Can membership benefits be shared?
Coming soon. Transferability and guest allowances are still being determined.
How do cancellations work?
Coming soon. Cancellation, pause and refund terms will be published in our Membership Terms before enrolment opens.
Where an answer states “Coming Soon,” the detail has not been finalised and will be published once confirmed. Opulant Envy does not provide medical advice and does not guarantee treatment results.